The Benefits Of Direct Hotel Booking

Hotel Reception Desk

When planning a family vacation, it has become almost instinctive to look to websites like Expedia, Travelocity or Trivago for the best travel deals. While these sites can be very useful in figuring out which area of your destination have the best rates, what many frequent travellers find is that direct hotel booking has some distinct advantages.

Price Matching

One of the reasons that third party booking sites are so popular is that they provide you with the lowest rates for a given city. What many customers don’t know is that hotels will almost always price match any rate you find online.

At the Best Western Plus Cairn Croft, our Best Rate Guarantee ensures that if you find a better rate for a room in our hotel, we’ll match that price and upgrade your room for no additional cost.


There are lots of limitations when you book your hotel stay through a third party site, many of which don’t exist with a direct hotel booking. For example, if you want to change your arrival date or extend your stay, working with the hotel directly means that they’re more willing and able to accommodate your request.

In many cases, changing the date of your stay with third party sites can drastically change the price you originally expected to pay. When you book direct with a hotel, their customer service representatives have more freedom to change the date without changing the price.

Customer Service

It just takes a few minutes of scrolling through online complaints to see that when issues arise with third party bookings, customers are often left without a solution. When you deal directly with the hotel, you’ll speak to someone who actually works there and can address any issues with your booking immediately.

Hotel staff are also in a better position to offer perks or bonuses for your stay when you book with them. Free breakfast, a room closer to the pool or a complimentary transit pass are all perks that are often included in packages at the Best Western Plus Cairn Croft Hotel.

Local Knowledge

Planning a trip to a new city can be challenging, when deciding where to stay, what to see and what is nearby. Booking and communicating directly with your hotel means you’ll be able to speak with someone who works and lives in the city you’re travelling.

With call-centres in various locations, customer service staff at third party booking sites aren’t likely to offer a recommendation for a local restaurant near your hotel, or to know the cheapest way to travel in the city. This kind of insight is valuable and is at your fingertips when you book direct.

Sites like Travelocity, and others like them are a great tool for researching and comparing the price and location of hotels in the city you’re travelling to. However when it comes to booking, these sites offer no true advantage that hotels aren’t willing to offer themselves.

If you’re planning a trip to Niagara Falls Canada, you can be sure that the Best Western Plus Cairn Croft Hotel is poised to offer not only the best rate, but the best experience for you and your family.

Don’t forget: Book direct and save!

The Best Western Plus Cairn Croft Hotel is family owned and operated, and is located centrally on historic Lundy’s Lane in Niagara Falls Canada. Just a mile and a quarter from world famous Niagara Falls, the hotel offers friendly, helpful service, a year-round indoor pool and multiple event spaces for parties, conferences and weddings.

3 comments on “The Benefits Of Direct Hotel Booking

I love your hotel, have been there with work and clients and then started bring my Granddaughter it was our vacation place. GRAMMIE’S CAMP GROUND. Then came with my grandson as well. Can’t wait to come back. Rooms and indoor pool and restaurant area are fantastic, the location of the hotel is great. Close to everything. Looking forward to the spring and summer of 2017


Hi Pamela! We love when our guests return for multiple stays, since it really speaks to what we hope to achieve every day. Thank you for your positive feedback and your loyalty. We look forward to welcoming you back this summer!

Erik, Best Western Plus Cairn Croft Hotel


Great article and very true. I travel for business and have had a terrible experience with booking sites that seem to be the promise land, yet leave you high and dry. Never and issue when making reservations with this hotel, it’s my companies “go to” in Niagara.


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